Delivery & Returns

1. DELIVERIES

1.1 After confirming the availability of the products and with validated payment, all orders will be shipped through the carrier DPD or CTT Expresso, with delivery forecast < b>up to 5 working days (Mainland Portugal) and 15 working days (Autonomous Region of Madeira and the Azores) after shipment. In the case of weekends and holidays, orders will be shipped on the following business day.

1.2 When you check out the shopping cart, the following will be shown: order delivery methods and costs;

1.3 If you receive an email informing you that your order exceeds 30 kg, you should contact our store through the following contacts: 

244 840 117 or to the e-mail info@formare.com.pt  

1.4 Orders over 60€ (valid for Mainland Portugal), postage is free, except for all furniture category;

1.5 Formare's response capacity, within the stipulated deadlines, varies depending on stock availability;

p>1.6 The seller will inform the User in the event of unavailability of the ordered product(s) and will reimburse all payments made within a maximum period of 15 days, without any possibility of compensation;

1.7 The delay in delivery within the period stipulated in p The purchase process does not entitle you to indemnity;

1.8 Outside Europe, all orders will have an associated shipping cost, and may require the payment of customs costs, according to the country of delivery;

1.9 Formare reserves the right to not accept and cancel orders already confirmed under the following terms:

a) The product is not available;

b) Payment is not made using the payment options available on the website www.formare.com.pt ;

c) Payment cannot be confirmed;

d) Billing information is not correct;

e) There is an error in the price quotation;

f) It is not possible to deliver to the address provided by the User.


2. MY ORDER HAS NOT ARRIVED YET

2.1 If your order has not yet arrived and the expected delivery date has already passed, please check:

a) If the delivery address and your contact details are correct in your account;

b) If the information contained in the delivery bill, on the carrier's website, indicates whether the order was delivered or no;

c) If you have received an email or call for attempted delivery from our carrier (your order may be awaiting pickup from the delivery depot, or you may need to schedule a new delivery) ;

d) If after these steps you still cannot locate your order, please contact us by email at info@formare.com.pt, mentioning your order number. We will respond to your request as soon as possible, excluding weekends and holidays, ensuring that we will do our best to locate your order.


3. RETURNS OR EXCHANGES

3.1 The parts must be intact, without any marks of use. We also accept returns of parts with manufacturing defects, which will be later investigated by our team. The customer has 3 days after the date of delivery to proceed with the claim. In the case of an item made to order, we do not accept returns.

3.2 Please fill in the following return form - [return form], from Then receive the proof by e-mail, print and insert this document into your order.

3.3 The sending of the product to be returned is the sole responsibility of the customer and must be made to our address. The product must be shipped in the original box and in order to prevent possible damage caused by transportation. As soon as the returned product arrives at our facilities, we will send you an email informing you of the situation and we will proceed with the refund of the respective amount. When sending your order, always request a proof of return from the courier/carrier services.

3.4 The refund will be made through the same payment method you used to place the order. Upon receipt and verification of the returned product, the deadline for refund is 15 working days.